Frequently Asked Questions

Why have I not received my registration codes?

In general, you will receive emails with Registration Name and Code, and other information of registering in 30 minutes after your purchase. The emails are sent automatically by our registration agent Plimus.

However, sometimes for some reasons, for example, the emails are moved to your Spam/Junk folder, or your Email service provider rejects Emails from Plimus. If you don't receive your registration information after 30 minutes, please check your Spam or Junk folder first, or just contact our sales team to get assistance.