Frequently Asked Questions

What does Ordinal Not Found : The ordinal [xxxx] could not be located in the dynamic link library LIBEAY32.dll?

If the libeay32.dll and/or ssleay32.dll are conflicting with versions from another program on the computer this error can occur. There are three ways may resolve the problem:

  • Method 1: If this problem appears in windows 64bit. Please open C:\Program Files\Joyfax Server folder and right click the JoyfaxMail.exe application.

    In the pop-up window, go to the Compatiblity page. Select the Run this program in compatibility mode for check box. Then choose Windows XP(Service Pack 2) and click OK to test again.

  • Method 2: Download the SSL Library:, then extract the archives(libeay32.dll and SSLeay32.dll) to C:\windows\System32 folder on the computer.

  • Method 3: Download the "No TLS Support" version of JoyfaxMail.exe, and then extract the file to C:\Program Files\Joyfax Server folder. You won't be able to send email through an SMTP server that requires encryption(like Gmail, Hotmail), but it won't give you that error message.