Fax Server Pro Version 3.x

Beginner Guide

Before using the Fax Server Pro, please read instructions as below:

  1. Determine which computer on your network is best suited to act as the fax server, and make sure it is accessible to other computers on the network; If you wish to access the Fax Server behind a router/firewall, please refer How to access Fax Server Pro behind a router/firewall?
  2. Install at least one fax modem on the fax server and connect it to a telephone line;
  3. When you start Fax Server Pro or Fax Server Pro Client on Windows XP, if it returns an error messages says "Fax Server Pro/Client has encountered a problem and need to close. We are sorry for the inconvenience", please refer to this article
  4. Fax Server Pro will automatically retrieve your Area Codes and calls prefixes from the Windows Regional Settings, but you have to enter your area codes manually if you never configure them before;
  5. The default data folder for the fax server's data files is C:\FaxServerPro, the fax server will attempt to use this folder to store its data files. This location can be changed when Fax Server Pro Configuration wizards is being launched, and it CANNOT be changed anymore after then;
  6. In order to receive faxes from clients, you must specify the Routing rules based upon Calling Number Display(commonly called Caller ID), CSID and Fax Line. For more help, refer to Automatic Fax Routing
  7. By automatically routing incoming faxes to clients based upon the phone number, the Caller ID command must be configured; For more help, review Does my modem support Caller ID?
  8. The Fax to Email Configurations must be configured if you wish to receive faxes via an Email Client
  9. It's easy to import contacts from a CSV file into Fax Server Pro, please refer to this article .

In summary:

  • Download the latest version of Fax Server Pro installation package from the download section;
  • Install Fax Server Pro at server:
    1. Run the installation package at server, select the Server component to install;
    2. Launch Fax Server Pro, follow the wizards to configure the fax server;
    3. Add new users, then set up fax routing rules(Server ->Options-> Fax Routing)
      Now, Fax Server Pro has been installed and is ready for service.
  • Install Fax Server Pro Client on the workstations
    1. Run the installation package at server, select the Client component to install
    2. Run and enter the server's address, user name and password to log in to fax server
    3. To receive faxes from an email client, please refer to this article
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